Questions and answers
What is MaxPhone?
MaxPhone is the pre-paid service from Max Telecom.
Where can I use Max Phone?
MaxPhone can be used all over the world with any Internet Service Provider.
How can I become a customer of Max Phone?
To become a customer of Max Phone you should visit our site www.maxtelecom.bg or contact Customer Service on 0999 111.
Do I have to sign a contract for the service?
No, the service is pre-paid.
How Do I install Max Phone?
To install MaxPhone you need to follow the installation instructions, described in our website.
What services can I use with Max Phone ?
With Max Phone you can use all standard voice services. You can dial *776* from your telephone and follow the instructions or use short codes.
Can I use the Voice Menu with Max Phone ?
Yes. In order to use Max Telecom’s voice menu, you should dial *776*.
How do I forward a call?
To forward a call you can dial *776* from your telephone or use the following short codes.
For unconditional forwarding for all your calls dial:
- *71 <the number that the calls are forwarded to>*
- To check the status of the forwarding service dial *712*
- To cancel the forwarding dial *711*
For forwarding on busy signal dial:
- *72 <the number that the calls are forwarded to>*
- To check the status the forwarding service dial *722*
- To cancel the forwarding dial *721*
For unconditional forwarding for all your calls dial:
- *73 <the number that the calls are forwarded to>*
- To check the status of the forwarding service dial *732*
- To cancel the forwarding dial *731*
For forwarding on both busy signal and not answering dial:
- *74 <the number that the calls are forwarded to>*
- To check the status of the forwarding service dial *742*
- To cancel the forwarding dial *741*
- To cancel all forwarding services dial *75*
Can I use CLIP?
Yes, CLIP is set by default and you can always see the number, from which you are called.
Can I use CLIR?
Yes, you can use CLIR. You are able to set the function according to your needs:
Permanent CLIR:
- *760* - Activation
- *761* - Deactivation
- *762* - Status check
Another option is to set CLIR only for a certain conversation
- *997<the number you call>
- *998<the number you call>
How do I set a call on hold?
Use **
Can I establish a conference call?
Yes, to set a conference call, first put the current conversation on hold then dial *1#
How is a conference call charged?
It is charged as an outgoing call to the corresponding destinations.
What is the maximum number of participants in a conference call?
Up to 3 participants.
Can I activate the service “call waiting”?
The service “call waiting” is activated for all customers.
Can I use emergency numbers (112,160,166,150) without charge?
You can call all emergency numbers without charge.
Can I use Voice mail?
Yes. To activate the Voice mail service contact our Customer Service department from your MaxPhone number. You can access your Voice mail only from a telephone in our network by dialing *777* for direct access or from the voice service portal *776*.
How can I make a payment on my credit balance?
You can use epay.bg
How can I check the credit balance on my pre-paid service?
To check the minutes you have used from your credit and what is your current balance, you can use the “My Max” application on our website, or contact the Customer Service department.
How do I contact the Customer Service department? Is calling 111 free of charge?
You can contact the customer service department on 0999 111, 0700 111 99 and 111 – for customers of Max Telecom.
Calling 0999 111 is free of charge for all customers of the voice services of Max telecom.
