Terms of settlement of intergovernmental Max Telecom and users of internet services

1. General

 

1.1. With these Terms are defined relationship of "Max Telecom" Ltd, here in after referred to as Max Telecom, with headquarters in the city of Sofia, "Metodi Popov" 24A, with subscribers and users of the Internet service provision access to the territory of Bulgaria through electronic communications network of Max Telecom here  in after Network.

1.2.  Subscriber network for the purposes of these Terms is every able-bodied natural or legal person who contracted with the Max Telecom to provide network access and provision of telecommunications services.

1.3.  Web users under these Terms means any person who uses telecommunications services through the network.

1.4.  These Terms are binding on Max Telecom and subscribers and users of the web.

1.5.  Subscribers / users of the network are considered informed the General Conditions of the date of publication.

1.6. Subscribers certify their agreement with the General Conditions by signing the individual contract. With the conclusion of subscribers take the contents of the Terms, unless otherwise agreed between the parties and to the extent not contrary to the Electronic Communications Act (ECA).

1.7. Terms are an integral part of individual contracts between Max Telecom and its customers.

 

2. Individual service contract

 

2.1. Max Telecom signed a written contract with individual persons wishing to use the Internet access service provided by the network of Max Telecom, hereinafter referred to as a service contract.

2.2. At the conclusion of the subscriber is identified as follows:

2.2.1. for individuals - with a valid identity document when the subscriber is a Bulgarian citizen, where a foreign national, long resident in the Republic of Bulgaria - a document with a current address registered in the Republic of Bulgaria;

2.2.2. for legal entities (legal entity) and sole proprietors - a court decision for registration or act of a competent authority for their establishment and current status certificate issued not earlier than 3 months before submitting his registration certificate BULSTAT (UIC) . For sole proprietors - UCN, respectively PNF and certificate of registration BULSTAT (UIC).

2.3. The subscriber agrees Max Telecom to collect under these Terms, provided and processed in accordance with current legislation, personal data in order to provide the service.

2.4. Upon conclusion of the service, Max Telecom may require other documents in compliance with the provisions of existing legislation and these Terms.

2.5. Subscriber may not assign its rights and obligations deriving from the service to third parties without the express written consent of Max Telecom.

2.6. In the event that the subscriber provide for the use of another person-network users registered in his name, services, contract for services with Max Telecom, the subscriber remains the holder of the rights and obligations of the contract for services.

2.7. Max Telecom has written entitled to authorize third parties to conclude contracts on behalf of service to persons wishing to become subscribers of the network and to collect payments from subscribers on the service contracts on its behalf, and inform existing and potential customers in an appropriate way the existence of such authorization.

 

3. Services provided by Max Telecom

 

3.1.Makes Telecom provides services to its subscribers and users 24 hours a day, 7 days a week, according to the technological capabilities of the network.

3.2. Subscribers / users may obtain and use other services included in the price of services and additional services for a fee.

3.2.1. Subscribers / users can use only devices, assessed compliance, under current legislation.

3.2.2. Max Telecom sold or rented for use in devices of subscribers signing a contract and written statement of service and technical equipment. The subscriber shall take full responsibility in case of theft or damage to the device.

3.2.3. Contained in the installation packages, devices dedicated for use are the property of Max Telecom.

3.3. Maks Telecom offers its subscribers / users one or more of the following services:

3.3.1.Internet access through its network. The subscriber signs with Max Telecom Contract and request written statement setting out the installation. If the device is available for use, the subscriber must return it upon termination of the contractual relationship with Max Telecom.

3.3.2. Package "Plug and Use" / "Plug and play", in which the installation is done by the client

3.3.3. Other telecommunications services, according to the technological capabilities of the network and trade policies of Max Telecom. The specific choice of the package of services is determined by each subscriber when the contract for services.

3.4. A subscriber wishing to use the services of Max Telecom, select and specify a username (username) and password when signing a contract with Max Telecom.

3.5. Selected by the subscriber / user username can not duplicate already taken. Max Telecom is not liable if it affects the right of the name, trade name, trademark or other intellectual property.

3.6.Uslugata provided by Max Telecom is designed for end users. The service is not intended for resale or to provide other services based on the services of Max Telecom, without the express written consent of Max Telecom.

3.7. Max Telecom activates the service within 24 hours of signing the contract with the client

3.8. In case of problems when installing the package "Plug and Use" / "Plug and play" subscriber may, within seven days of receipt at the Max Telecom and signed by the customer query to Max Telecom to address the section "Customer Service" on Max Telecom. In the event that additional instructions after installing the package is not successful, the subscriber is entitled to make installation specialist Max Telecom. Subscriber sign an additional protocol to install the service and reporting of payment from the date on which the Protocol was signed.

3.9. In the event that the subscriber notifies Max Telecom for the installation fails within the prescribed seven days, Max Telecom reserves the right to start reporting services and the payment of amounts due within the stipulated time.

3.10. The scope of services provided by Max Telecom through the network can be expanded as Max Telecom will promptly notify its subscribers / users for it in an appropriate manner on its website.

 

4.  Rights of a subscriber / user

 

4.1. The subscriber / user has the right to request and use network services in compliance with these Terms and contract services.

4.2. The subscriber has the right to change your subscription plan, to use additional services and / or to withdraw from some services offered by Max Telecom, Subscribers who signed fixed-term contract can change the used package by signing a new contract for the same period.

4.3. The subscriber is entitled to lodge complaints, requests and proposals and to receive written responses to them within a period not later than one month from receipt of Max Telecom.

4.4. The subscriber has the right to address complaints to the Commission for consumer protection relating to the services of Max Telecom, a breach of the terms of the Terms by Max Telecom.

4.5. The subscriber / user may signal to Max Telecom found problems with the use of services

 

5.  Duties of the subscriber / user

 

5.1. The subscriber undertakes to comply with the provisions of the Terms of Max Telecom, individual contract, and any additional agreements between him and Max Telecom.

5.2. The subscriber is obliged to pay within the terms of Max Telecom amounts due for services rendered in accordance with the General Conditions, the contract for services and price list of Max Telecom.

5.3. The subscriber is obliged to pay within the terms of Max Telecom amounts due and when it stopped providing services due to culpable breach of the Terms of the subscriber. Max Telecom may decide to restore the use of services, notifying the subscriber that.

5.4. The subscriber / user must use the services in a way that does not violate the integrity of the network and / or hinder the provision of services by Max Telecom to third parties, subject to the requirements for quality of service.

5.5. The subscriber / user agree to use terminals only in accordance with their purpose and the manufacturer's instructions.

5.6. The subscriber / user agree not to make any changes in the terminals and not to include those devices for which no permit of Max Telecom.

5.7. The subscriber shall not sub-device to third parties, which is an integral part of the installation package and not use derived from Max Telecom device using similar services from another provider.

5.8. The subscriber is obliged to notify within 7 days Max Telecom of any changes in name, address or other registration information specified in the contract for services.

5.9. The subscriber / user agree to use the services of Max Telecom according to local requirements. If unauthorized use of customer service / user liable for any damages that is a direct and proximate result of improper use. Unauthorized use includes performing the following non-exhaustive actions:

5.9.1.Uslugata used in a way that interferes with the normal operation of other subscribers / users, or causes disability

5.9.2. The service is not used in accordance to current legislation and relevant international instruments

5.9.2.1. Distribution of unlicensed software;

5.9.2.2. Making unauthorized access to systems and resources on the Internet

5.9.2.3. Endangering national security;

5.9.2.4. Appealing to change the constitutional order;

5.9.2.5. Summoning to commit crimes, personal violence and incitement of enmity;

5.10. In case of misuse of services, Max Telecom has the right to terminate the contract; all obligations of the subscriber become immediately due.

5.11. The subscriber / user agrees to the loss or theft of the device, regardless of their location, immediately notify verbally Max Telecom specified number of customer service to be temporarily limited network access. If the subscriber has notified Max Telecom for these circumstances, the subscriber due to the cost of all services used after the loss or theft.

5.12. If lost or stolen device, the subscriber must:

5.12.1 if the subscriber uses facilities provided by Max Telecom must provide the competent authorities of the act showing the event.

5.12.2 If the subscriber has signed a term contract and bought the device, you must buy a new device or to terminate the contract and pay the remaining monthly fees until the end of it.

5.13. The subscriber must return the granted use of equipment owned by Max Telecom, after termination of service in the state in which it has received, taking into account normal wear and tear.

 

6.  Max Telecom Rights

 

6.1. Max Telecom is entitled to receive within all amounts owed by Subscriber to use the services provided by Max Telecom services.

6.2. Max Telecom is entitled to give instructions and the subscriber / user for the proper use of device

6.3. Max Telecom provides security devices covering only manufacturing defects for a period of one year from the date of signing the contract for services. Provided that the device is damaged due to fault of the subscriber / user, it shall pay the transportation costs and full cost of the device.

6.4. Max Telecom has the right to refuse connection to the network subscriber who has outstanding obligations under another contract with him, and in case of failure to provide required documents for a contract or a result of the credit score.

6.5. Max Telecom is entitled for the purpose of maintaining the network temporarily and for the shortest possible time to stop providing services to the subscriber / user for this purpose at scheduled intervals, inform the subscribers / users in an appropriate manner, via a website at least 24 hours earlier, if the consequence is expected interruption or deterioration of service.

6.6. Max Telecom is entitled to receive from the subscriber / user information about hardware and software used to provide services using this information for their own needs.

6.7. Max Telecom is not liable for damage caused to the subscriber / user in using the services of deviations due to reasons beyond the network and facilities of Max Telecom.

6.8. Max Telecom has the right to restrict access to the service or to terminate without notice an individual subscriber contract in the following cases:

6.8.1.Abonatat has overdue obligations to the Max Telecom

6.8.2.Abonatat stated false information when signing the individual contract.

6.8.3.Sistemni violations of contractual obligations under these Terms or contract for services by the subscriber, provided that the subscriber is aware of at least one case of default of the obligation;

6.8.4.Postapilo written request by the competent authorities guilty of misconduct and / or insulting or threatening messages via the terminal of the subscriber / user.

6.8.5. Abonatat operates or permits the implementation of a breach of his contractual obligations, which arise or may arise as damages for Max Telecom and other countries.

6.9. Max Telecom has the right to authorize third parties as their sales representatives on his behalf and on his behalf to enter into service contracts with subscribers of Max Telecom.

6.10. Max Telecom has the right to terminate a contract with a subscriber in the case of verbal abuse or threat to the Max Telecom or team member.

6.11. In order to collect debts owed for the services, Max Telecom has the right to provide collected, processed and stored for the purpose of providing services to the subscriber data to third parties - administrators and operators of personal data, provided that they are committed non-disclosure of personal data. Max Telecom is obliged to publish the information online at www.maxtelecom.bg

6.12. Max Telecom has the right without notice to limit the temporary provision of services without canceling the contract in case the user perform malicious actions or allow other persons who have been granted password access to perform malicious actions until the user stop his illegal behavior.

6.13 In excess of normal consumption allowed by the users, creating prerequisites for the quality of service offered to other users, Max Telecom has the right to impose temporary speed restrictions of this person.

 

7.  Obligations of Max Telecom

 

7.1. Max Telecom is obliged to provide services under contracts with subscribers, and these Terms. In case of purchase of "Plug and Use" / "Plug and play", Max Telecom provides subscriber package, along with information about installation services

7.2. Max Telecom is obliged to deliver and install the necessary equipment for providing services after signing the application-contract. When installing the package "Plug and Use" / "Plug and play" responsibility to install the service, and all the consequences of installation is borne by the subscriber.

7.3. Max Telecom is obliged to continuously monitor the technical process of providing services. In case of technical problems Max Telecom is obliged to take all necessary measures to correct problems as soon as possible.

7.4. Max Telecom is obliged to provide the subscriber / user all the necessary technical and operational requirements to ensure proper use of services.

7.5. Max Telecom is obliged to ensure the provision of services 24 hours a day, seven days a week in the areas of service network. Interruption is allowed only in cases of force extreme circumstances within the meaning of Art. 306, par. 2 of the Commercial Law.

7.6. In the case of a planned interruption in service due to technical and operational reasons, Max Telecom is obliged to notify the subscribers / users in advance, as appropriate, by posting a message on its website. Notification shall be made not later than 24 hours before the relevant events.

7.7 Max Telecom provides equality between subscribers / users, all other conditions to offer packages of pay and the technology used.

7.8. Max Telecom is obliged to provide free of subscribers / users copies of these General Conditions in each of its offices.

7.9. Max Telecom is not responsible for:

7.9.1. Unauthorized distribution of copyrighted materials;

7.9.2. Affect the rights and reputations of others;

7.9.3. Providing the public space of Internet materials, providing trade secret

7.10. Max Telecom announced numbers that subscribers / users can call in case of any damage in case of complaints and other issues.

 

8.  Responsibility of the subscriber / user

 

8.1. The subscriber / user is responsible for damage caused to Max Telecom, which have a direct and proximate result of the breach of their obligations under these Terms.

8.2. The subscriber is responsible to Max Telecom for delay in payment of amounts due for services rendered.

8.3. In the event that destroys or damages the subscriber provided by Max Telecom equipment, he must reimburse the Max Telecom due to the amount of equipment prices, which had been granted.

8.4. The subscriber / user are responsible for damage caused by actions t.5.11.

8.5 .. The subscriber / user are responsible for the confidentiality of your username and password and immediately notify Max Telecom in the event of misuse

 

9.  Responsibility Max Telecom

 

9.1. Max Telecom is not responsible for the proper functioning of the grand used by / consumer applications.

9.2. Max Telecom due to subscriber / user default in case of inability to use or interruption of service for a period longer than 24 hours, for reasons which meets Max Telecom

9.3. Max Telecom is obliged to reduce by 1 / 30 monthly subscription fee for each day of delay in the deadline for the initial provision of services.

9.4. Reduce by 1 / 30 the monthly subscription fee applies where service are not available, which lasts more than 24 hours for reasons that Max Telecom meets

9.5. Max Telecom is not liable for damages caused when they are not direct and immediate consequence of his failure to fulfill the obligations.

9.6. MaksTelecom not responsible for the content of information and communications transmitted using the services of Max Telecom.

9.7. Max Telecom is not liable to third parties for damages caused to them when using the services of subscribers / users of Max Telecom

9.8. Max Telecom is not responsible for:

9.8.1. Interruption or degradation of services when these circumstances are not due to his fault, and the occurrence of events under chl.306, 2 of the Commercial Code;

9.8.2. To third parties for damages caused to them when using the services of subscribers / users of Max Telecom

9.8.3. damage caused by improper use of the terminal by the subscriber / user, and those caused by installed devices that are not assessed compliance and marketed under the current regulations and caused the interruption;

9.8.4. Accuracy of the information provided by credit institutions or other institutions that may be taken into account when making credit assessments;

9.9. Max Telecom is not responsible for the inability of the subscriber / user to use the service as well due to damage caused by improper operation of any machinery and equipment used by the subscriber / user in connection with the service.

9.10. Max Telecom is not liable for illegal actions by the subscribers / users of Max Telecom, and others, to spread viruses, obtaining unauthorized access and more.

9.11. Max Telecom is not responsible for the poor quality of service or suspension of network access, due to, repairs or maintenance, and damage to other network connection built in, passing through several telecommunications networks.

 

10.  Prices, terms for payment of services.

 

10.1. Prices for services rendered shall be determined and changed unilaterally by Max Telecom under Section I of the Telecommunications Act.

10.2. Prices in paragraph 10.1. be determined under conditions of equality to end users, such as Max Telecom has the right to set price packages and different prices and discounts based on volume of service used, use of two or more selected by the subscriber, and based on other criteria defined in applicable legislation.

10.3. Max Telecom publishes notice of the prices of services or changes in them in one central daily newspaper. Price information service is published and the page of Max Telecom www.maxtelecom.bg. Changes in the price list are published within 7 days before the date of entry into force.

10.4. Max Telecom provides free information to subscribers / customers on the prices of services and tariff packages (plans).

10.5. Max Telecom has the right to collect the amounts provided services in an amount determined based on the following prices:

10.5.1. Price for the initial activation of the services to be paid once, according to price list at the conclusion of an individual contract. The price for activation is paid upon signing the contract and returns to its termination.

10.5.2. Monthly subscription price to the price list of Max Telecom, which provides access to the selected service package that prepaid subscribers of each month.

10.5.3. Price for the initial activation and the price of the additional service. The price of the additional service, if such is granted, may be on a subscription basis or be charged once by using the service is prepaid. In the event that a subscription basis, the price paid by monthly subscription. When charging a single price for the additional service it is paid accordingly when ordering a service;

10.5.4. The subscriber is responsible and returns the Max Telecom of any additional (extra) costs incurred by Max Telecom in connection with debt collection by the subscriber.

10.6. Prepaid monthly subscription prices are not refundable, except under section 10.15. Of these Terms.

10.7. In the event that the monthly subscription price of item 10.5. Due to an incomplete month, the same amount is determined in proportion to length of service use during the incomplete month based on 30-day month.

10.8. Subscriber due to the cost of all services used by it. The subscriber pays the amounts due for the services, whether directly consumed by him personally;

10.9. Max Telecom issues a monthly invoice to the specified dates for the services. The subscriber is informed of the dates for reporting the monthly consumption at the conclusion of individual contracts for services. Failure to receive an invoice does not relieve the Subscriber from the obligation to pay amounts due within the prescribed period.

10.10. All services are paid according to their type and specificity of prices according to the pricelist of Max Telecom.

10.11. Prices for services rendered are paid by the subscriber as follows:

10.11.1. Cash in the vaults of the partners with whom Max Telecom is a contractual relationship and who have publicly announced on the website of Max Telecom;

10.11.2. By bank transfer to accounts specified in the contract for services, payment is considered made on the date of receipt of amounts in the account of Max Telecom;

10.11.3. In other ways set out in individual service contract.

10.12. The subscriber is obliged to pay the amounts due within 15 days of invoice. In case of default subscriber penalty in the statutory rate for each day of delay.

10.13. 10.11 Payment of item is considered made on the date of receipt of amounts in the account of Max Telecom or in boxes of partners with whom Max Telecom has signed a contract.

10.14. Disputed amounts due under an invoice shall be allowed within three months from the date of invoice. Disputing the amount due on the invoice does not relieve the subscriber from the obligation to pay her

10.15. Max Telecom recover erroneously translated and overpayments, the recovery can be made within 10 working days of receipt of reasonable written request by the subscriber. Recovery is in cash or by bank transfer, after indicating the bank account, bank charges are borne by the subscriber.

10.16. Max Telecom may make the refund by deducting them from the obligations of the consumer for the next reporting period.

10.17. Max Telecom has the right to perform initial and ongoing credit evaluation of customers.

10.18. If the performance of credit rating Max Telecom considers that the subscriber does not meet the requirements of the current credit policy of the company Max Telecom may refuse connection, to provide access to only part of the services or to provide network access only through the use of prepaid services.

10.19. Max Telecom is not responsible for the accuracy of the information provided by credit institutions and other institutions for credit assessment and the consequences of refusing to connect the subscriber.

10.20. When partial or complete non-payment of the amount due within the period under section 10.7. Max Telecom may unilaterally terminate the contract for services and stop access to the subscriber network.

10.21. In the systematic delays of payments on invoices issued or made as a result of the credit rating Max Telecom can offer subscribers using prepaid services or to request payment of deposit as collateral for use of services.

10.22. Max Telecom has the right to use partially or fully guarantee deposit for debt collection, including default interest.

10.23. Max Telecom shall, upon termination of the contract with the subscriber to recover provided it guaranty deposit within 3 days of termination.

10.24. Max Telecom is obliged within 10 days of written request of the subscriber to recover unused deposit if he has no outstanding obligations to the Max Telecom. Max Telecom has the right to reduce the credit limit to the size of the restored security.

10.25. Deposit shall not be used to pay current bills. Upon termination of contractual relations Max Telecom has the right to use it fully or partly cover the amounts owed by the subscriber.

 

11.  Treatment and Data Protection

 

11.1. Max Telecom may collect, process, use and store personal data of subscribers and data used by the subscriber / user services provided by Max Telecom and data for all log-in sessions of the subscriber / user.

11.2. Information relating to users and subscribers contained in the database of Max Telecom is not available to third parties except with the express consent of the user / subscriber and / or in accordance with Bulgarian legislation.

11.3 .. Max Telecom may collect, process and use data for use by the subscriber / user services provided by Max Telecom to monitor and detect intrusive actions, and upon written request from the affected subscriber / user.

11.4. Max Telecom can use and process personal data and data services used only to fulfill its obligations under the WEU.

11.5. Max Telecom stores data necessary for billing and accounts for the formation of subscribers at the end of the connection for 1 / one / year after sending the subscriber's account.

11.6. Max Telecom is obliged to preserve the secrecy of telecommunications and not to carry out actions that may harm the subscriber / user, and not to provide any information about subscribers / users express written consent of the latter, unless Max Telecom required under Bulgarian law to provide such information to competent authorities.

11.7. Provision of telecommunications services can not be bound by the provision of personal data are not required to provide specific services.

11.8. By signing the contract abonatat agrees that Max Telecom will handle personal data.

11.9. Max Telecom may collect, store, process and use data about the services provided by Max Telecom subscribers / users and other persons engaged in telecommunications services to detect, locate and troubleshoot network errors and to detect and prevent illegal use of public radio network facility when there is reason to believe that such actions are carried out and it is in writing by the party concerned or any competent authority.

11.10. The subscriber agrees Max Telecom to collect, store, process and provide to third parties - or other credit institutions in accordance with these Terms and under Bulgarian law, personal data, to determine an individual's credit limit and / or recovery provided that such third parties are committed to secrecy.

11.11. Max Telecom can use and process the following personal data required to produce monthly accounts of subscribers:

11.11.1. Subscriber data, name, address of the subscriber;

11.11.2. Information needed for preparation of monthly invoices;

11.11.3. Type of equipment or telecommunications services;

11.11.5. Volume of data transmitted when this element is part of the tariff package covered by the contract;

11.11.6. Payable for the services for that period;

11.11.7. Information about selected by the subscriber and payment made and payments due;

11.11.8. Information requested by the subscriber changes service use;

11.11.9. Other subscriber data in the presence of a written consent of the subscriber under the provisions of the Protection of personal data and the WEU.

11.12. Max Telecom stores data necessary for billing and accounts for the formation of subscribers for a period of 1 / one / year.

 

12. Complaints, requests and suggestions

 

12.1. Complaints, requests and proposals will be considered and decided by Max Telecom, no later than one month of receipt.

12.2. Max Telecom is obliged to respond in writing to all complaints, requests and suggestions made by the subscribers / users by e-mail, fax or regular mail.

12.3. Max Telecom maintains a register of complaints, requests and suggestions from subscribers / users, and a copy of the responses to them. Registers with the information stored for a period of 12 months.

12.4. Contesting the amount payable by the subscriber does not exempt the same from his obligation to pay. Excess of the amount be refunded to the payer, after upholding a challenge by a competent authority.

 

13.  Amendments to the general conditions

 

13.1. Max Telecom may change these terms and conditions, and charges and prices at any time as announced changes www.maxtelecom.bg changes shall be published 7 days before their enactment. By using the services after the entry into force and if the subscriber is sent a notification of Max Telecom, that rejects the changes, the changes come into force with respect to the particular subscriber automatically after 7 days. The subscriber can call for details on changes in prices charged and daily phone "Customer Service" or visit the website of Max Telecom.

13.2. Subscriber who sent in that period notice that rejects changes may continue to use until used tariff plan until the individual service contract with Max Telecom.

13.3. Changes in general conditions may be made by Max Telecom or offer to subscribers / users.

13.4. Max Telecom is obliged to inform its subscribers / users no later than 7 days before entry into force of change. Notice of change can be found in at least one national daily newspaper.

13.5. Amendments to individual contracts, other than those arising from changes in these Terms shall be made by mutual agreement of the parties.

 

14.  Termination of individual contracts

 

14.1.Abonatat agrees and has the right to use the services of Max Telecom from the date of signing the service contract for the period indicated therein.

14.2. Before the expiry of the period in t.14.1 in the case of fixed-term contract, the subscriber can terminate it and should pay damages in the amount of monthly fees due for the remainder of the contract if the request for termination or suspension of service is not is because default Max Telecom in providing the service.

14.3. After the expiry of item 14.1. Service contract automatically renewed under the same conditions and for the same period, the subscriber may terminate the contract with one month's notice

14.4.Abonatat not payable in the manner specified in Section 14.2. Of these Terms, when the termination of the service is due to proven negligence or fault on the part of Max Telecom.

14.5. Max Telecom has the right to request not to apply provided in Section 14.3. If the termination of the contract services due to reasons that subscriber proves that he could and was not required to provide when signing the contract.

14.6. Max Telecom may terminate the service contract before it expires, the subscriber does not owe the remaining monthly fees until the agreed date in the following cases:

14.6.1 by mutual agreement of the parties expressed in writing;

14.6.2. Unilaterally by one month written notice by Max Telecom to subscribers, failing to provide services for technical reasons;

14.6.3. On the death of the subscriber;

14.6.4. In limiting the powers of any party as a result of actions by competent authorities.

14.6.5. Upon failure to deposit requested by Max Telecom;

14.7. In the systematic neglect of contractual obligations and school by the subscriber, as well as repeated violations, which was duly informed, Max Telekom has the right to terminate his contract unilaterally, without notice;

14.8. On termination the customer must return the Max Telecom, provided its use device, the parties sign a written statement reflecting the status of the device. If the subscriber does not return the equipment using its technically good and good presentation he owes payment of its value specified in the contract.

 

15.  Dispute resolution

 

15.1. Disputes between the Contracting Parties shall be settled by direct negotiations between them. For outstanding under these Terms, the provisions of the legislation of the Republic of Bulgaria.

 

16. Applicable Law

 

16.1. In matters not governed by these Terms, the provisions of the Bulgarian legislation.

 

17. Definitions

 

17.1. "Drive" - a device designed to connect directly to the endpoint of a public telecommunications network to transmit, process or receive information.

17.2. "Malicious acts" - acts or omissions, breach of netiquette or causing damage to persons connected to the Internet and associated networks, sending unsolicited mail (SPAM, JUNK MAIL), channel flooding (FLOOD), gaining access to foreign resources Rights and password used to shortcomings in systems for personal gain or to obtain information (HACK), perform actions that can be qualified as industrial espionage or sabotage, damaging or destroying systems or data sets (CRACK), scanning ports (PORT SCAN), sending a "Trojan horses" or causing the installation of viruses or systems under control, disturbing the normal operation of other Internet users and association networks, perform any actions that might qualify a crime or administrative violation under Bulgarian law or law of another country.

17.3. "Subscriber" of services under these Terms means the natural or legal person who has accepted these Terms by contract and uses the services of Max Telecom.

17.4. "Systematic violation" of carrying three or more violations of the same type of contract and the adjacent school to the subscriber is notified in writing at least one case of default of the obligation.

 

 

Amendment to Terms of the settlement of relations between "Max Telecom Ltd" and users of Internet services with effect from 1.09.2009 years

Current t.14.2. t.14.2.1 it.

Add new t.14.2.2. and t.14.2.3. follows:

14.2.2. Upon early termination of fixed-term contract for Internet access, and then signed on 01.09.2009g. Including by moving outside the network of Max Telecom subscriber due amounts on any issued its invoices to date, plus a penalty amounting to BGN 160 minus $ 10, respectively. 5 leva for each complete month of the contract in case of one year, respectively. two-year contract.

14.2.3. The devices included in bundled service fixed-term contracts signed on or after 01.09.2009 shall remain the property of the Subscriber after the expiry of the contract, respectively. after paying the penalty for early termination.